Advice
Our aim is to offer friendly honest advice, if you have a question please email shop@ajsutton.co.uk

 

Delivery UK
During Postal Strikes all UK orders will be dispatched via courier at no additional cost.

Most of our deliveries are carried out by Interlink Express. Note that very small value items are often sent by normal Royal Mail 1st Class Post.

All items should be with you in less than 5 working days (excludes Saturday, Sunday and Bank Holidays) subject to availability. Deliveries outside the mainland England may take longer.

 

Delivery International
International order will be shipped via Interlink Express, we can not give specific delivery times for these orders. However they should leave us in less than 5 working days (excludes Saturday, Sunday and Bank Holidays) subject to availability.

 

Back Orders
All ordered items will automatically be back ordered if they are not available from stock. You will be sent an email informing you of the likely delivery timescale.

 

Payment
We accept all the major credit/debit cards excluding American Express, Visa Electron, Diners Club, JCB, and Discover. The reasons for non-acceptance of the above cards is normally due to these companies not offering 'UK retailer merchant services', which means it's not possible for us to accept them, rather than any deliberate rejection by us.

We also accept payment via cheques drawn on a UK bank. All cheques should be made payable to A.J.Sutton and posted along with a print out of the shopping basket to; 86 cuckoo ave, london, W7 1BN.

 

Refunds & Returns
We hope that you are pleased with your purchase. However, we understand that there are occasions when you need to return goods to us.

You can request a return by emailing within 21 days of receiving your order. It's really quick and easy to use via the internet - and the form will prompt you to input all the information we need to know. Please note that electrical devices, once fitted, cannot be returned.